Smart Energy Solutions for Homes & Businesses - Plentify
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FAQs
How to get a HotBot?
Thank you for your interest in HotBot! You can learn more and get a HotBot for your home at plentify.io/non-solar-households
What should I do if I have a timer on my geyser?
Make sure to remove or bypass any timers or other geyser controllers, and rather manage your hot water through the app at my.plentify.io
How does my HotBot help fix load shedding and enable more solar?
Demand for electricity is not flat, rather it peaks in the mornings and the evenings…
How does the installation work?
After you subscribe for HotBot, you will receive a link to book a convenient installation time…
Where is Hotbot installed?
HotBot is a small Internet of Things device (17cm x 15cm x 6cm) that is installed adjacent to your existing geyser…
What if my hot water system is non-compliant with regulations?
HotBot still works with geysers despite most non-compliance issues…
What happens after I subscribe for a HotBot through this website?
After you checkout, you will receive an email with a personalised link to book your installation…
Which geysers are HotBot compatible with?
HotBot is compatible with all electric geysers and solar geysers…
Is HotBot available in my area?
We’re available in Gauteng, Cape Town and surroundings, or the Hessequa region in the Western Cape…
Does HotBot need WiFi?
Yes. HotBot requires a stable WiFi connection to work properly…
How close should my router be?
For the best performance, your WiFi router should be within 10 metres of your geyser (for HotBot)…
How does HotBot work?
You tell HotBot when you want hot water, and it does the rest…
How much will I save?
Our users save up to 30% of their water heating costs compared to leaving geysers on 24/7…
Is there an app for my phone or table?
You can manage your geyser from any device using the web app at my.plentify.io.
Can I cancel? What if I move houses?
The initial subscription term is 24 months from installation…
What should I do when I leave town?
Set your HotBot to vacation mode to save money and energy when you’re away from home…
Will I have hot water when I need it?
Definitely, however, this may not be the case in the event of load shedding…
Can I control my geyser temp from the app?
Yes, you can update your maximum water temperature in the app and HotBot will do the rest…
What inverters are compatible with SolarBot?
SolarBot works with the following inverters:
- Sunsynk/Deye single phase
- Size: 5, 8, 10, 16 kW
- Sunsynk/Deye three phase
- Size: 12, 50 kW
- SunGrow single phase
- Size: 6, 10kW
Additionally, SolarBot works along the following inverter dongles:
- SolarMan
- Sunsynk
- Solar Assistant
How do I install SolarBot?
You can download the SolarBot installation manual on the Plentify website.
What is the warranty for SolarBot?
SolarBot comes with a 1-year warranty, covering any defects or issues that arise within the first year of use.