Terms and Conditions - Plentify

Project Smart Solar

Participant Terms and Conditions

PROJECT SMART SOLAR - Participant Terms and Conditions

Version: May 2026

01. Introduction

  1. We are Plentify (Pty) Ltd, a proudly South African company with registration number 2017/018535/07, and registered address and head office at 5 Oude Molen Park, 7 Oude Molen Rd, Maitland, Cape Town, 7405.
  2. We manufacture the "SolarBot" and "HotBot" devices (together, "Devices"). SolarBot is a smart energy device that connects to your inverter to help you use more solar, optimise your battery, and manage your home energy system. HotBot is a smart energy device that connects to your electric water heater to help save you money and give you control of your hot water.
  3. The Devices are operated by a web application ("App") and a cloud-based system ("System"), both owned by us.
  4. Project Smart Solar ("Project" or "PSS") is a research and pilot programme in which we are deploying our Devices and energy management platform to qualifying households. The Project is conducted in collaboration with our project partners (including electricity distributors and municipalities) ("Project Partners"). The Project is not a commercial product offering; participation is by invitation and subject to eligibility.
  5. In this agreement, "Service" means the service we provide to you via the App, Devices, and System as part of the Project.
  6. This agreement governs your participation in the Project and your use of the Service. You must also accept the App terms and conditions when you register, as well as our privacy policy.
  7. If you have any questions, please contact support@plentify.io.

02. The Service

  1. To participate in the Project, you will need to have the Devices installed at your home (see clause 8 for installation terms) and register on the App.
  2. The Service includes:
    • automated energy management to optimise your solar, battery, and water heating;
    • monitoring and data collection to support the Project objectives; and
    • access to the App for visibility into your energy use.

03. Participation — Free of Charge

  1. Participation in the Project is free of charge. There is no subscription fee, activation fee, or upfront cost to you.
  2. We will cover the cost of installing the Devices at your home. You will not be invoiced for installation, the Devices, or the Service during the Project.
  3. Any additional components or works beyond standard installation that are specific to your property (for example, electrical upgrades required for compliance) will be communicated to you in advance. You will not be required to proceed with any such additional works as a condition of participation.

04. Eligibility

  1. To be eligible for the Project, you must, at the time of enrolment and throughout your participation:
    • own or occupy a residential property in the designated Project area;
    • have a functioning solar PV system, battery storage, and a compatible inverter, and a functioning electric water heater (geyser) as the primary hot water source;
    • have reliable, always-on Wi-Fi connectivity at the property; and
    • meet any additional technical or installation suitability requirements communicated to you during the screening process.
  2. You warrant (promise) that you meet all eligibility requirements. If your circumstances change at any time during the Project (for example, if you replace your inverter or no longer have solar PV installed), you must notify us at support@plentify.io as soon as possible.
  3. We reserve the right to withdraw your participation if you no longer meet the eligibility requirements, acting reasonably.

05. Ownership

  1. Having Devices installed at your home does not mean you own those Devices. Plentify retains ownership of the Devices and any ancillary components (including sensors and cables) at all times during and after the Project.
  2. If a shutoff valve ("Valve") is installed as part of the installation, you will own the Valve once it has been installed (at no cost to you).
  3. Except to the extent owned by our third-party manufacturers or service providers, we own all intellectual property rights in and to the Service, including the Devices, the App, and the System.

06. Project Duration and Participation Term

  1. The Project is currently expected to run until approximately 31 December 2027 ("Project End Date"). We may extend the Project End Date on written notice to you.
  2. Your participation in the Project commences on the date your Devices are successfully installed ("Enrolment Date") and continues for a period of 24 months (the Initial Participation Term, which includes the warranty and maintenance period), or until the Project End Date, whichever is the earlier, unless terminated sooner by:
    • the date you withdraw from the Project in accordance with clause 7; or
    • the date we terminate your participation in accordance with clause 7.
  3. We may terminate the Project at any time on 20 business days' written notice to you. If this occurs, clause 7.4 will apply.

07. Withdrawal and Termination

  1. You may withdraw from the Project at any time on 20 business days' written notice sent to support@plentify.io with the subject line "PSS Withdrawal — [your name and address]". We ask that, where possible, you allow the Learning Phase (approximately two weeks from your Enrolment Date) to complete before withdrawing, as this data is important to the Project. We will use the notice period to schedule deinstallation in a way that is operationally efficient for both parties.
  2. Deinstallation will be carried out by our accredited technicians at no cost to you in all withdrawal scenarios, provided the Devices have not been tampered with, damaged, or subject to unauthorised interference (see clause 9.7).
  3. Where we terminate the Project or your participation for reasons other than your breach, no cost will be passed to you for deinstallation or return of the Devices.
  4. We may terminate your participation in the Project at any time on 20 business days' written notice to you if:
    • you no longer meet the eligibility requirements in clause 4;
    • you breach this agreement and fail to remedy that breach within 14 days of written notice from us; or
    • we have reasonable grounds to believe that the Devices have been tampered with and you have not provided us access within 20 business days of a request.

08. Installation

  1. Following acceptance of this agreement, we will (directly or through a third-party service provider) contact you to arrange installation of the Devices.
  2. We may abandon an installation if we determine it is not technically feasible at your property. We will notify you as soon as practicable and no cost will be passed to you.
  3. If you are not available during the agreed installation slot without giving us at least 24 hours' prior notice, we reserve the right to charge you a callout fee of R650.
  4. The installation does not include addressing pre-existing non-compliance issues with your hot water, electrical, or solar system, nor issuing any Certificates of Compliance.
  5. If minor upgrades are required to make your property eligible for the Devices, our installation partner will quote you separately. You are not obliged to accept any such quote. Accepted upgrades will be contracted directly between you and the installation partner, and we are not liable for those works.

09. Your Obligations and Participation Requirements

  1. You warrant that you are authorised to enter into this agreement and to accept the installation of the Devices at the property. Where you are a tenant, this may require written consent from your landlord, which you must obtain before the Enrolment Date.
  2. You must not remove any notices, labels, or warnings from the Devices or their components.
  3. The Devices can be installed outdoors but must not be submerged in liquid or exposed to steam.

Baseline Monitoring Period

  1. Following installation, there will be a baseline monitoring period of approximately two weeks ("Learning Phase"). During this period, the Devices will observe your energy usage patterns before automated management begins. You must allow the Learning Phase to complete without interruption.

Surveys and Data Collection

  1. As a Project participant, you agree to:
    • complete surveys or questionnaires as reasonably requested by us or our Project Partners from time to time;
    • allow collection of energy and system data from your Devices and home energy systems for the duration of the Project; and
    • participate in simulated outage testing where required, with reasonable advance notice from us.

Device Care

  1. You must ensure that the Devices and their components are not modified, adapted, tampered with, bypassed, or reverse engineered in any way.
  2. Only service providers appointed by us may inspect, test, replace, or work on the Devices and their components. Your own service provider may replace your water heater or perform maintenance on your inverter, but must not touch the Devices. You will be responsible for callout fees to fix the work of any unauthorised person, and you will pay us a penalty of R3,000 (escalating annually in line with CPI) if a Device or its components are damaged by an unauthorised person.
  3. If you detect any issues with the Devices, please contact support@plentify.io promptly so we can investigate and arrange a callout if necessary.
  4. We may require you to provide access for servicing or inspection of the Devices from time to time, at our cost. You agree to cooperate with us to schedule this.

10. Faults

  1. If we are called out to inspect, repair, or replace a Device or any of its components:
    • if a fault is found that is attributable to us, the cost of the callout will be for our account; or
    • if no fault is found, or if a fault falls within the exclusions in clause 10.2, you will be responsible for: (i) a callout fee of R650 during business hours or R950 outside business hours; (ii) additional time beyond the first hour at R550/hour (business hours) or R825/hour (outside business hours); and (iii) the cost of any materials required.
  2. We will not be responsible for faults:
    • caused by faulty geysers, geyser components, inverters, battery or solar systems, electrical supply issues, ripple controllers, or broken thermostats;
    • arising from your failure to fulfil any obligation under this agreement;
    • caused by circumstances beyond our reasonable control (force majeure events), including strikes, floods, war, pandemics, acts of government, or power supply disruptions;
    • arising during or after tampering by you or an unauthorised person; or
    • due to power surges, misuse, neglect, or use of the Device for a purpose it was not designed for.
  3. Amounts in clause 10.1 are subject to annual market-related increases at our discretion. We will notify you of increases upon enquiry.

11. Appliance Replacement or Repair

  1. If your water heater or inverter is replaced or repaired, we recommend using an accredited technician so they can reconnect the Device at the same time.
  2. If your water heater or inverter is replaced by a non-accredited technician and a separate visit is required to reconnect the Device, a callout fee of R650 will apply.
  3. Contact us at support@plentify.io and we will connect you with a list of accredited technicians in your area.

12. Energy Data and System Usage

  1. By participating in the Project, you consent to us:
    • adjusting when your water heater draws power and how your inverter and battery system operate, in order to (i) maximise the use of your solar generation, (ii) reduce your reliance on grid electricity during peak periods, (iii) protect against power outages, (iv) support electricity system stability, and/or (v) conduct controlled testing as part of the Project (including simulated outages);
    • collecting energy, system, and sensor data from the Devices and your home energy systems for the purpose of operating the Service, improving our products, and reporting on Project outcomes; and
    • sharing aggregated, anonymised data with our Project Partners and other stakeholders to report on the effectiveness of the Project. This data cannot be used to identify you individually.
  2. Where you have an established relationship with a third party (for example, your solar installer), and you have separately consented to data sharing with them, we may share your name, address, and summarised usage data with them for the purpose of providing maintenance or support services.

13. Personal Information

  1. You consent to us processing your personal information in connection with this agreement and your participation in the Project, including:
    • your name, identity number, email address, and contact details to register you for the Project and communicate with you;
    • your physical address and home energy system details to assess eligibility and plan installation;
    • photos and technical details of your installation to validate and optimise the Devices; and
    • sensor and usage data from the Devices to operate and improve the Service and to report on Project performance.
  2. You consent to us sharing your name, physical address, and contact information with our installation partners so they can schedule and carry out the installation and respond to callouts.
  3. You must notify us promptly if any of your details change.
  4. Please refer to our Privacy Policy for full details on how we process personal information.

14. Breach and Misuse

  1. If you breach this agreement and fail to remedy that breach within 14 days of a written notice from us, we may (without prejudice to any other rights) suspend or terminate your participation in the Project.
  2. You will be liable to us for any losses, damages, costs, and expenses (including legal or collection costs) we incur as a result of your breach or misuse of the Service.
  3. If we do not take immediate action on a breach, this does not constitute a waiver of our rights.

15. Disclaimer and Limitation of Liability

  1. The Project is a research and pilot initiative. We make no guarantees as to specific energy savings, system performance outcomes, or that the Service will meet your specific needs. Actual outcomes will depend on your home energy system, usage patterns, and other factors.
  2. We do not warrant that the Service will be uninterrupted, error-free, or free from harmful components.
  3. The Service is provided to you at no charge and therefore at your own risk. We will not be liable for any loss or damage arising from your use of the Service unless caused by our gross negligence or wilful misconduct. To the extent any liability does arise, it will be limited to the lesser of R1,000 or our actual demonstrable liability. You must maintain adequate home or other insurance for the duration of your participation.
  4. You are responsible for any loss or damage arising from a failure or delay in our performance caused by a force majeure event.

16. Relocation

  1. If you move to a new property during the Project and wish to continue participating, please notify us at support@plentify.io. We will assess whether the new property meets the eligibility requirements in clause 4 and, if so, we can arrange for the Devices to be moved to the new property. Any associated costs will be communicated to you at the time.
  2. If the new property does not meet the eligibility requirements, clause 7 will apply.

17. Participant Appreciation Draw (Competition)

  1. Your participation in the Project includes entry into the Participant Appreciation Draw. The prize is one of five R1,000 vouchers.
  2. To qualify for entry into the draw, you must successfully complete the Device installation.
  3. You will receive one (1) initial entry upon meeting the qualification in clause 17.2.
  4. You may earn additional entries by successfully referring new households who complete their installation and onboarding, up to a maximum of five (5) additional entries.
  5. Draws will take place at the end of July 2026 and the end of August 2026.
  6. Winners will be selected randomly from all eligible entries received by the draw date.
  7. We will contact the winners directly using the contact information provided during registration. If a winner cannot be reached within 5 business days, we reserve the right to select an alternate winner.
  8. The vouchers are non-transferable and may not be exchanged for cash. Our decision regarding the draw outcome and eligibility is final.

18. General Provisions

  1. Governing Law: This agreement is governed by South African law. Any dispute between us will be subject to the jurisdiction of the High Court of South Africa.
  2. Legal Notices: Notices will be served at the email or physical address you provide on registration, and will be deemed delivered on the date of despatch (email) or delivery (physical).
  3. Interpretation: In this agreement, all Rand amounts are inclusive of VAT; "business day" means a day that is not a Saturday, Sunday, or public holiday in South Africa; "business hours" means 08h00–17h00 SAST on a business day; the word "including" is by way of example only; if any provision is found to be invalid or unenforceable, it will be severed to the extent of its invalidity and the remainder of the agreement will remain in force.
  4. Entire Agreement: This agreement, together with the App terms and conditions and our privacy policy, constitutes the entire agreement between you and us in relation to the Project and supersedes all prior representations, discussions, or agreements.